The warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). Replacements under manufacturing warranty are shipped within the USA at no cost to the buyer. For International buyers an allowance of up to USD $15 is offered and if any additional shipping cost is needed it will be provided by the buyer.
Should you decide to cancel your order for any reason, please note that you will will get the full amount refunded minus the Paypal transaction fees. Paypal passes this fee on to us even if the order has been cancelled. Should the order already have shipped please refer to the Return policy below.
Ski-Doc only accepts the return of unused products that are returned with the original packaging in new condition. Ski-Doc reserves the right to refuse returned products in unacceptable condition and buyer is responsible for all shipping costs.
Ski-Doc applies a 25% restocking fee to all returns. Buyer is responsible for all shipping charges associated with returns and/or exchanges.
Ski-Doc recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to Ski-Doc or declare the full value of the shipment, so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking, and (2) insure or declare the full value of the product, you will be responsible for the loss of damage to the product during shipping. Please note that the US Postal Service (USPS) offers limited tracking capabilities and that there is a 30-day waiting period before the USPS will initiate a trace.
Ski-Doc will not accept returns without Return Authorization. RA requests must be made within 30 business days of receipt of the product by contacting Ski-Doc at [email protected]